• Single source to coordinate and manage hearing devices
• Verifies eligibility and benefits
• Coordinates delivery
• Shifts focus from administrative process and allows the provider to focus on providing high-quality care to their patients

• Hearing testing, evaluations, and fittings
• Analog and disposable hearing aids
• Follow-up visits and repairs (after three-year warranty)¹

• No out-of-pocket expenses for health care for devices, as Amplifon assumes all up-front costs
• Amplifon bills Cigna for the device, eliminating wait time for device reimbursement
• Other financial risk is eliminated (e.g., denials, misplaced, or unidentified inventory)

• Customers save money by gaining access to low price guarantees on over 2,000 brand name hearing-aids, and free one year follow-up care
• 60-day hearing aid trial period with no restocking fees
• Free batteries for two years
• First set upon delivery of device
• Second year through Amplifon directly
• Three-year warranty for loss and damage

1. Provider initiates request to Amplifon
2. Amplifon verifies eligibility and benefits, then contacts provider and customer to review coverage
3. Provider and customer determine the best hearing device for customer’s condition
4. Provider shares a "Disclosure Form" with customer, which customer signs (Disclosure Form acknowledges the estimated customer liability based on plan benefit.)
5. Provider places order with one of the manufacturers that Amplifon represents, using Amplifon’s purchasing order number
6. Manufacturer ships hearing aids and supplies directly to provider
7. Provider fits customer with device, collects any customer liability (check or credit card), and sends payment to Amplifon^2,3
8. Amplifon submits claim for device and supplies to Cigna
9. Cigna sends payment and EOP to Amplifon, and EOB to the customer^2,4
10. Amplifon will pay the dispensing fee for the hearing aid directly to the provider 60 days after the device has been provided to the customer

¹ Amplifon sub-contracted providers should refer to their Amplifon contract for reimbursement direction.
² Customer can also call Amplifon directly and supply their credit card information.
³ Choice Fund Accounts and Merps accounts will not be collected by the rendering provider, but will be collected directly by Amplifon after the claim has been processed.
⁴ If SAR/TPA, Cigna forwards to Claim Administrator