Open Dialogue and Medically Appropriate Care

We encourage open discussion of appropriate care and treatment options, regardless of benefit coverage, among health care professionals, health care facilities, and the individuals we serve.

Cigna encourages medically appropriate care, and this goal is central to our evidence-based care philosophy. In determining compensation for participating health care professionals and their staff, we consider the quality and the appropriateness of care and services prior to awarding any bonuses or incentives. We do not encourage underutilization of services.