Behavioral Education and Training

At Cigna, improving your experience with us is a priority. On this page, you will find learning materials that can help you work more efficiently with Cigna. The materials are organized by topic. Simply click on the link to access the information. You can also save, download or print a course once it’s opened.
Document Title Document Type Document Size Last Updated
EDI Electronic Precertification Submission PDF 294kb 06/09/2016
EDI Electronic Claim Submission PDF 245kb 08/11/2017
Document Title Document Type Document Size Last Updated
VIDEO TUTORIALS (3-5 minutes) overview External Site -- 07/01/2020 2020 Enhancements External Site -- 05/05/2021
Benefit Reference Number External Site -- 06/03/2020
Electronic Funds Transfer (EFT) Online Enrollment & Management External Site -- 06/12/2017
Eligibility and Benefits External Site -- 08/26/2020
Online Claims Reconsideration External Site -- 02/25/2021
Online Remittance Reports External Site -- 06/21/2017
Strategic Alliance tutorial External Site -- 01/11/2021
Third Party Administrators tutorial External Site -- 01/11/2021
Two Step Authentication External Site -- 02/25/2021
Document Title Document Type Document Size Last Updated
Using this Website
Benefit Reference Number PDF 696KB 04/30/2020
Cigna Cost of Care Estimator® PDF 334kb 01/15/2015
Claims Status Inquiry PDF 233kb 08/18/2013
Eligibility and Benefits PDF 293kb 08/01/2013
Health Care Professional Directory PDF 901kb 08/27/2013
Managing Access PDF 308kb 08/01/2013
Procedure Code Benefit Lookup Step by Step Guide PDF 209kB 06/09/2021
Registration and Log In PDF 947kb 09/29/2016
Website Overview PDF 811kb 10/31/2014
Website User Tools PDF 64kb 08/27/2013