Medical Education and Training

At Cigna, improving your experience with us is a priority. On this page, you will find learning materials that can help you work more efficiently with Cigna. Simply click on the link to access the information. You can also save, download or print a course once it’s opened.
Explore the redesigned with new features and learn about future enhancements.
You asked. We delivered. Discover exciting enhancements made in 2020.
eligibility-and-benefits.jpg Discover new enhancements designed to alleviate concerns about the security of your patient and organizational data on This enhancement is not currently available for One Healthport users.
online-claims-reconsideration.png Request claim reconsiderations online, at your convenience.
eligibility-and-benefits.jpg Explore our enhanced online eligibility and benefits on
benefit-reference-number.jpg Learn how to generate a benefit reference number (BRN) when performing an eligibility and benefit search.
eft-online-enrollment.jpg Learn how to enroll in electronic funds transfer (EFT) and manage EFT settings.
accredo.jpg If you're prescribing specialty medications, can make the process simpler. Check out this video to learn more.
online-remittance-reports.jpg Learn how to access and view your online remittance reports on
pended-claims-attachments.jpg Learn how to submit supporting documentation for claims that are pended and need additional information.
Document Title Document Type Document Size Last Updated
Model of Care Training 2016 PDF 1.44MB 03/24/2016
Strategic Alliance tutorial External Site -- 01/11/2021
Third Party Administrators tutorial External Site -- 01/11/2021
Document Title Document Type Document Size Last Updated
Using this Website (Medical Health Care Professionals)
Cigna-verified patient reviews Online Resource -- 02/19/2021
Online Claim Reconsideration PDF 1.16MB 11/09/2020
Online Reconsideration and Appeal Step by Step Guide PDF 272kB 05/09/2021
Procedure Code Benefit Lookup Step by Step Guide PDF 209kB 06/09/2021
Registration and login PDF 966kB 11/12/2018
Submitting attachments for pended claims PDF 385 kB 11/02/2017
Webinars for health care providers Online Resource -- 05/20/2021
Website access manager tutorial PDF 3.45MB 02/12/2019