Medical Education and Training

At Cigna, improving your experience with us is a priority. On this page, you will find learning materials that can help you work more efficiently with Cigna. Simply click on the link to access the information. You can also save, download or print a course once it’s opened.
Explore the redesigned with new features and learn about future enhancements.
benefit-reference-number.jpg Learn how to generate a benefit reference number (BRN) when performing an eligibility and benefit search.
eligibility-and-benefits.jpg Explore our enhanced online eligibility and benefits on
accredo.jpg If you're prescribing specialty medications, can make the process simpler. Check out this video to learn more.
dashboard-and-navigation.jpg An overview of the dashboard and instructions for navigating the website.
eft-online-enrollment.jpg Learn how to enroll in electronic funds transfer (EFT) and manage EFT settings.
online-remittance-reports.jpg Learn how to access and view your online remittance reports on
pended-claims-attachments.jpg Learn how to submit supporting documentation for claims that are pended and need additional information.
Document Title Document Type Document Size Last Updated
Welcome to Cigna PDF 1.11mb 07/23/2015
Model of Care Training 2016 PDF 1.44mb 03/24/2016
Document Title Document Type Document Size Last Updated
Using this Website (Medical Health Care Professionals)
Website access manager tutorial PDF 3.45MB 02/12/2019
Submitting attachments for pended claims PDF 385 kb 11/02/2017
Registration and login PDF 966kB 11/12/2018
Patient Reviews Online Resource -- 03/04/2020
Webinars for health care providers Online Resource -- 05/26/2020