How to Register

A new user may register for the website in one of two ways.

1. Through the website access manager, who will add or delegate the user and assign the appropriate level of access immediately.
2. On their own through This requires vetting and confirmation by the website access manager and may take longer to complete.

Each TIN with registered users will have a designated person(s) known as the website access manager. The website access manager for the TIN the user registers under will be notified and can approve the user and assign the appropriate level of access.

If you are the first person in your practice or facility to attempt to register, you can obtain a user ID and create a password by clicking "Register Now" on the Log In page. Your office will be called by Cigna to help establish a website access manager

Frequently Asked Questions

Expand/Collapse All FAQs

I am newly registered, why can’t I access the information I need (e.g. patient and claim details)?

What if I need additional access?

What if I don’t know who my website access manager is?

What is a website access manager?

Can I register for more than one tax identification number (TIN)?

How soon will I receive my user ID and password AND when can I start using my user ID and password

I represent a billing company for multiple providers. How do I register?