Two-step authentication is an extra layer of security at login to help prevent use of the website by unauthorized users, and further protects the privacy of your patients with Cigna-administered coverage. When a user logs in to CignaforHCP.com with his or her username and password, a security code will be sent to the email address listed for the user in Settings & Preferences. Once the user enters the security code on the login screen, he or she will gain access to the website.

To help ensure we send security codes to the correct email address or mobile phone (optional), it’s important that registered users of CignaforHCP.com verify that:

• Their email address is correct. (Log in to CignaforHCP.com; click the drop-down menu under the user’s name > Settings & Preferences.)
• Their mobile phone number is correct. (Log in to CignaforHCP.com; click the drop-down menu under the user’s name > Settings & Preferences.)
• They have access to the emails within the email box listed.
• They have access to the mobile phone listed. Mobile phone is optional.

It depends. If you select the option “Remember this device” when logging in, two-step authentication will not be required for subsequent logins.

When you select “Remember this device,” a cookie is installed in the web-browser they are using. The cookie identifies the device as authorized when the user logs in again.

This may occur if:

• The cookies or the browsing history is deleted (the device will no longer be identified as an authorized device).
• You log in using a different device.
• You log in using a different browser.
• You log in after 90 days of inactivity.

No, these users will not use two-step authentication. Likewise, websites that allow single sign on from CignaforHCP.com will not be affected (e.g., OneHealthPort, NaviNet^®).

Please call our internet customer service advocates at 800.981.9114 for assistance.

They should check:

• Check your verified email address or verified mobile phone in Settings & Preferences to be sure the correct email address is on file.
• Check the junk folder of your email box.
• Verify with your administrator to be sure your email is working correctly or if it may be blocking emails. The email should come from DoNotReply@Providernotification.cigna.com
• Check to see if you replied stop to a text short code of 32882.
• Try restarting your mobile phone to get a fresh connection to your network.
• Check with your cell phone provider to be sure text (SMS) is working correctly.

A cookie is a small file on your computer that saves internet settings. Cookies can keep you signed in, remember your site preferences, and give you locally relevant content. Because cookies are saved to your computer, the settings they save will only apply to the specific computer and browser that you used to set those preferences. Therefore, cookies are especially helpful if you typically use the same computer and browser.

Cookies should be enabled in your internet browser in order for you to experience the full convenience of the Health Care Professional portal.

When you use web browsers, your history, temporary internet files, and cookies are stored on your computer. While these stored files can help you access information faster, they also take up disk space. If your disk is full, certain web-based applications may not open properly or run well. It is a best practice to remove temporary files on a regular basis. This is often referred to as "clearing your cache."

Generally, you can clear your cache by using your browser's settings and looking for the browser's history, temporary files, and "cookies" – and then delete them. Each browser will have help information specific to how to do this for that browser. Please look for your browser's "Help" section.