Contact Information

Cigna maintains separate call, claim and service channels for the Cigna and GWH-Cigna networks. To preserve service quality, use the contact channels listed here, depending on the patient's ID card.

If you want to:

Use the following service for all Cigna and GWH-Cigna updates and changes to your contact information.
Update your contract or demographic information

If you are located in: AL, AR, DC, FL, GA, KY, LA, MD, MS, NC, OK, PR, SC, TN, TX, USVI, or VA:

  • Email: PDMTampa@Cigna.com
  • Fax: 1.888.208.7159
  • Mail: Cigna PDM
    2701 North Rocky Pointe Dr., Suite 800
    Tampa, FL, 33607

If you are located in: CT, DE, IL, IN, MA, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VT, WI, or WV:

If you are located in: AK, AZ, CA, CO, KS, MO, NV, OR, UT, WA, or WY:

  • Email: PDMGlendale@Cigna.com
  • Fax: 1.860.687.7336
  • Mail: 400 North Brand Blvd., Suite 300
    Glendale, CA 91203

If you want to:

For inquiries about patients with Cigna ID card.

For inquiries about patients with GWH-Cigna ID cards

Perform these online transactions:

  • Verify patient eligibility
  • Inquire about patient coverage and covered services
  • Predict the total cost of service and patient liability for specific medical procedures
  • Request precertification for services
  • Inquire about precertification for services (Cigna only)
  • View claim-coding policies and payment guidelines
  • Review medical or pharmacy coverage positions
  • View the pharmacy formulary
  • View sample ID cards
  • Obtain a Provider Handbook or Reference Guide
  • Request a copy of your contract
  • Request fee schedule information (Cigna only)
 Cigna for Health Care Professional website: CignaforHCP.com Secured Provider Portal: GWHCignaforHCP.com