Contact Us

Important Contact Information

Find the contacts you need to get in touch with us for information about your patients with Cigna coverage.* Please note that call, claim, and service channels may differ based on the Cigna participant’s identification (ID) card.

Download a printable version

If you want to: Use the following:
Update your contact or demographic information, or notify us of errors/changes to the way you are currently listed in our provider directories, including:**
  • Name
  • Type/Degree
  • Specialty
  • Product and network tier
  • National Provider Identifier (NPI) number
  • Medical group or hospital affiliation
  • Office email address
  • Address
  • Office phone number
  • Whether you are accepting new patients
 Submit demographic changes to Cigna electronically by logging in to CignaforHCP.com > Working With Cigna > Update Directory Information. If you have not registered, please go to the registration page to begin the process.
Or

Practitioner & Group Changes:
Fax: 877.358.4301
Email: Intake_PDM@cigna.com

Hospital & Ancillary Changes:
Fax: 646.459.2180

Exceptions
If you are located in the following markets, submit updates electronically on CignaforHCP.com or as directed below.

U.S. Virgin Islands
Email: Intake_PDM@cigna.com
Fax: 340.774.7175
Mail: V.I. Equicare, Inc.
          V.I. Medical Foundation Bldg, Ste 209A
          PO Box 9620
          St. Thomas, VI 00801

California
Email: CA_DirectoryCompliance@Cigna.com
Perform online transactions:***
  • Verify patient eligibility
  • Inquire about patient coverage and covered services
  • Predict the total cost of service and patient liability for specific medical procedures
  • Request precertification for services
  • Inquire about precertification for services
  • View claim-coding policies and payment guidelines
  • Review medical or pharmacy coverage positions
  • View the prescription drug list
  • View sample ID cards
  • Obtain a Reference Guide
  • Request a copy of your contract
  • Request fee schedule information
 Cigna for Health Care Professionals website: CignaforHCP.com
Perform transactions using a multipayer website or vendor via electronic data interchange (EDI):***
  • Verify patient eligibility and coverage
  • Inquire about patient coverage and covered services
  • Check the status of a claim
  • Request precertification for services
  • Submit claims electronically
  • Receive electronic remittance advice
  • View list of EDI vendors
 Refer to Cigna.com/EDIvendors for a list of directly connected Cigna vendors.
Enroll to receive electronic funds transfer (EFT) or direct deposit Log in to CignaforHCP.com > Working with Cigna > Enroll in Electronic Funds Transfer (EFT) Option
Perform telephone transactions:***
  • Learn about electronic services
  • Verify patient eligibility and coverage
  • Check the status of a claim
  • Request precertification for services
  • Request an exception to the prescription drug list
  • In the Texas market, request the Texas SB 418 Written Verification; a representative is available Monday to Friday, from 6 a.m. to 6 p.m. and from 9 a.m. to 12 p.m. on weekends and holidays
 Phone: 800.88Cigna (882.4462)

For patients with "G" ID cards:
Phone: 866.494.2111

Customer Service numbers are also included on the patient's ID card.
Submit a paper claim Refer to patient's ID card
Submit or inquire about an appeal or dispute Phone: 800.88Cigna (882.4462)
Website: CignaforHCP.com
Fax: 877.815.4827

Mail: Cigna National Appeals
PO Box 188011
Chattanooga, TN 37422

For patients with "G" ID cards:
Fax: 877.804.1679
Mail: Cigna National Appeals
PO Box 188062
Chattanooga, TN 37422-8062
Submit or inquire about provider credentialing** Phone: 800.88Cigna (882.4462)
Obtain information about organ and tissue transplant network Cigna LifeSOURCE Transplant Network®
Phone: 800.668.9682
Website: CignaLifeSOURCE.com
Contact a dental network Phone: 800.Cigna24 (244.6224)
Website: CignaforHCP.com

For patients with "G" ID cards:
Phone: 866.494.2111
Obtain other telephone numbers and addresses Refer to the patient's ID card
Other Important Contacts:
Cigna Behavioral Health Phone: 800.926.2273
Website: CignaforHCP.com
Cigna Home delivery pharmacy Cigna Home Delivery Pharmacy: 800.285.4812
Express Scripts Pharmacy, a Cigna company: 800.211.1456
Accredo, a Cigna specialty pharmacy Accredo Physician Service Center: 844.516.3319
Website: Accredo.com > Prescribers
Medical management (including precertification) Phone: 800.88Cigna (882.4462)
Website: CignaforHCP.com

For patients with G" ID cards:
Phone: 866.494.2111

Customer Service numbers are also included on the patient's ID card.
eviCore healthcare

(diagnostic cardiology, gastroenterology, high-tech radiology, integrated oncology, musculoskeletal, and radiation therapy services)

Effective February 1, 2021, eviCore will begin managing home health, durable medical equipment (DME), home infusion, and sleep services for Cigna customers.		 Diagnostic cardiology, high-tech radiology, musculoskeletal, and gastroenterology
Phone: 888.693.3297
Website: evicore.com

Radiation therapy and integrated oncology
Phone: 866.668.9250
Website: evicore.com

Home health, DME & Sleep Management Services (effective 02.01.21)
Phone: 800.298.4806
Website: evicore.com/ep360

Exceptions
For CareLink customers in MA and RI and Cigna customers in Hawaii and Puerto Rico, use the following contact information:

Phone: 800.88Cigna (882.4462)
Website: CignaforHCP.com
Pharmacy prior authorizations Electronic medical record or electronic health record: CoverMyMeds® or Surescripts®
Website: CoverMyMeds.com/epa/Cigna
Phone: 800.244.6224
Specialty pharmacy condition counseling Accredo Therapeutic Resource Centers: 844.516.3319
Cigna specialty condition counseling: 800.633.6521

* Excluding customers with third party administrator plans.

**Excluding providers contracted through a Cigna Strategic Alliance.

***Not all transactions are available for all Cigna plans.