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Cigna Commercial

Commercial Contact Information

Find the contacts you need to get in touch with us for information about your patients with Cigna coverage.* Please note that call, claim, and service channels may differ based on the Cigna participant’s identification (ID) card.

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If you want to:	Use the following:
Update your contact or demographic information, or notify us of errors/changes to the way you are currently listed in our provider directories, including:^** Name Type/Degree Specialty Product and network tier National Provider Identifier (NPI) number Medical group or hospital affiliation Office email address Address Office phone number Whether you are accepting new patients	Submit demographic changes to Cigna electronically by logging in to CignaforHCP.com > Working With Cigna > Directory Update. If you have not registered, please go to the registration page to begin the process. Or Practitioner & Group Changes: Fax: 877.358.4301 Email: Intake_PDM@cigna.com Hospital & Ancillary Changes: Fax: 646.459.2180 Email: CPOCIMs@cigna.com Exceptions If you are located in the following markets, submit updates electronically on CignaforHCP.com or as directed below. U.S. Virgin Islands Email: Intake_PDM@cigna.com Fax: 340.774.7175 Mail: V.I. Equicare, Inc. V.I. Medical Foundation Bldg, Ste 209A PO Box 9620 St. Thomas, VI 00801 California Email: CA_DirectoryCompliance@Cigna.com Michigan Lower Peninsula (Priority Health) Website: Priorityhealth.com > Provider > Provider Manual > Find provider forms > Change notification forms Upper Peninsula (Upper Peninsula Health Plan) Website: Uphp.com > Providers > Forms and Links > Other Forms > Information Update Form

If you want to:

Use the following:

Update your contact or demographic information, or notify us of errors/changes to the way you are currently listed in our provider directories, including:^**

Name
Type/Degree
Specialty
Product and network tier
National Provider Identifier (NPI) number
Medical group or hospital affiliation
Office email address
Address
Office phone number
Whether you are accepting new patients

Submit demographic changes to Cigna electronically by logging in to CignaforHCP.com > Working With Cigna > Directory Update. If you have not registered, please go to the registration page to begin the process.
Or

Practitioner & Group Changes:
Fax: 877.358.4301
Email: Intake_PDM@cigna.com

Hospital & Ancillary Changes:
Fax: 646.459.2180
Email: CPOCIMs@cigna.com

Exceptions
If you are located in the following markets, submit updates electronically on CignaforHCP.com or as directed below.

U.S. Virgin Islands
Email: Intake_PDM@cigna.com
Fax: 340.774.7175
Mail: V.I. Equicare, Inc.
          V.I. Medical Foundation Bldg, Ste 209A
          PO Box 9620
          St. Thomas, VI 00801

California
Email: CA_DirectoryCompliance@Cigna.com

Michigan
Lower Peninsula (Priority Health)
Website: Priorityhealth.com > Provider > Provider Manual > Find provider forms > Change notification forms

Upper Peninsula (Upper Peninsula Health Plan)
Website: Uphp.com > Providers > Forms and Links > Other Forms > Information Update Form

Cigna Medicare Advantage

Medicare Advantage Quick Reference Guide

If you want to:	Use the following:
Perform online transactions:^*** Verify patient eligibility and benefits and generate a Benefit Reference Number (BRN) Look up a procedure code to obtain coinsurance, maximums, and determine if precertification is required Predict the total cost of service and patient liability for specific medical procedures Request precertification for services Inquire about precertification for services View claim-coding policies and payment guidelines Review medical or pharmacy coverage positions View the prescription drug list View sample ID cards Obtain a Reference Guide Request a copy of your contract Request fee schedule information Request claim reconsideration or appeal Submit preservice precertification appeals	Cigna for Health Care Professionals website: CignaforHCP.com
Perform transactions using a multipayer website or vendor via electronic data interchange (EDI):^*** Verify patient eligibility and coverage Inquire about patient coverage and covered services Check the status of a claim Request precertification for services Submit claims electronically Receive electronic remittance advice View list of EDI vendors	Refer to Cigna.com/EDIvendors for a list of directly connected Cigna vendors.
Enroll to receive electronic funds transfer (EFT) or direct deposit	Log in to CignaforHCP.com > Working with Cigna > Enroll in Electronic Funds Transfer (EFT) Option
Perform telephone transactions:^*** Learn about electronic services Verify patient eligibility and coverage Check the status of a claim Request precertification for services Request an exception to the prescription drug list In the Texas market, request the Texas SB 418 Written Verification; a representative is available Monday to Friday, from 6 a.m. to 6 p.m. and from 9 a.m. to 12 p.m. on weekends and holidays	Phone: 800.88Cigna (882.4462) For patients with "G" ID cards: Phone: 866.494.2111 Customer Service numbers are also included on the patient's ID card.
Submit a paper claim	Refer to patient's ID card
Submit or inquire about an appeal or dispute	Phone: 800.88Cigna (882.4462) Website: CignaforHCP.com Fax: 877.815.4827 Mail: Cigna National Appeals PO Box 188011 Chattanooga, TN 37422 For patients with "G" ID cards: Phone: 866.494.2111 Fax: 877.804.1679 Mail: Cigna National Appeals PO Box 188062 Chattanooga, TN 37422-8062
Submit or inquire about provider credentialing^**	Phone: 800.88Cigna (882.4462)
Obtain information about organ and tissue transplant network	Cigna LifeSOURCE Transplant Network^® Phone: 800.668.9682 Website: CignaLifeSOURCE.com
Contact a dental network	Phone: 800.88Cigna (882.4462) Website: CignaforHCP.com For patients with "G" ID cards: Phone: 866.494.2111
Obtain other telephone numbers and addresses	Refer to the patient's ID card
Other Important Contacts:
Evernorth Behavioral Health	Phone: 800.926.2273 Website: Provider.Evernorth.com
Cigna Home delivery pharmacy	Cigna Home Delivery Pharmacy: 800.285.4812 Express Scripts Pharmacy, a Cigna company: 800.211.1456
Accredo, a Cigna specialty pharmacy	Accredo Physician Service Center: 844.516.3319 Website: Accredo.com > Prescribers
Medical management (including precertification)	Phone: 800.88Cigna (882.4462) Website: CignaforHCP.com For patients with G" ID cards: Phone: 866.494.2111 Customer Service numbers are also included on the patient's ID card.
eviCore healthcare (diagnostic cardiology, durable medical equipment, gastroenterology, high-tech radiology, home health, home infusion, integrated oncology, musculoskeletal, radiation therapy services, and sleep services)	Diagnostic cardiology, high-tech radiology, musculoskeletal, and gastroenterology Phone: 888.693.3297 Website: evicore.com Radiation therapy and integrated oncology Phone: 866.668.9250 Website: evicore.com Home health, DME & Sleep Management Services (effective 02.01.21) Phone: 800.298.4806 Website: evicore.com/ep360 Exceptions For CareLink customers in MA and RI and Cigna customers in Hawaii and Puerto Rico, use the following contact information: Phone: 800.88Cigna (882.4462) Website: CignaforHCP.com
Pharmacy prior authorizations	Electronic medical record or electronic health record: CoverMyMeds^® or Surescripts^® Website: CoverMyMeds.com/epa/Cigna Phone: 800.244.6224
Specialty pharmacy condition counseling	Accredo Therapeutic Resource Centers: 844.516.3319 Cigna specialty condition counseling: 800.633.6521

* Excluding customers with third party administrator plans.

**Excluding providers contracted through a Cigna Strategic Alliance.

***Not all transactions are available for all Cigna plans.