Contact Us

Important Contact Information

Find the contacts you need to get in touch with us for information about your patients with Cigna coverage.* Please note that call, claim, and service channels may differ based on the Cigna participant’s identification (ID) card.

Download a printable version

If you want to: Use the following:
Update your contact or demographic information, or notify us of errors/changes to the way you are currently listed in our provider directories, including:**
  • Name
  • Type/Degree
  • Specialty
  • Product and network tier
  • National Provider Identifier (NPI) number
  • Medical group or hospital affiliation
  • Office email address
  • Address
  • Office phone number
  • Whether you are accepting new patients
Submit demographic changes to Cigna electronically by logging in to CignaforHCP.com > Working With Cigna > Directory Update. If you have not registered, please go to the registration page to begin the process.
Or

Practitioner & Group Changes:
Fax: 877.358.4301
Email: Intake_PDM@cigna.com

Hospital & Ancillary Changes:
Fax: 646.459.2180
Email: CPOCIMs@cigna.com

Exceptions
If you are located in the following markets, submit updates electronically on CignaforHCP.com or as directed below.

U.S. Virgin Islands
Email: Intake_PDM@cigna.com
Fax: 340.774.7175
Mail: V.I. Equicare, Inc.
          V.I. Medical Foundation Bldg, Ste 209A
          PO Box 9620
          St. Thomas, VI 00801

California
Email: CA_DirectoryCompliance@Cigna.com

Michigan
Lower Peninsula (Priority Health)
Website: Priorityhealth.com > Provider > Provider Manual > Find provider forms > Change notification forms

Upper Peninsula (Upper Peninsula Health Plan)
Website: Uphp.com > Providers > Forms and Links > Other Forms > Information Update Form
Perform online transactions:***
  • Verify patient eligibility and benefits and generate a Benefit Reference Number (BRN)
  • Look up a procedure code to obtain coinsurance, maximums, and determine if precertification is required
  • Predict the total cost of service and patient liability for specific medical procedures
  • Request precertification for services
  • Inquire about precertification for services
  • View claim-coding policies and payment guidelines
  • Review medical or pharmacy coverage positions
  • View the prescription drug list
  • View sample ID cards
  • Obtain a Reference Guide
  • Request a copy of your contract
  • Request fee schedule information
  • Request claim reconsideration or appeal
  • Submit preservice precertification appeals
Cigna for Health Care Professionals website: CignaforHCP.com
Perform transactions using a multipayer website or vendor via electronic data interchange (EDI):***
  • Verify patient eligibility and coverage
  • Inquire about patient coverage and covered services
  • Check the status of a claim
  • Request precertification for services
  • Submit claims electronically
  • Receive electronic remittance advice
  • View list of EDI vendors
Refer to Cigna.com/EDIvendors for a list of directly connected Cigna vendors.
Enroll to receive electronic funds transfer (EFT) or direct deposit Log in to CignaforHCP.com > Working with Cigna > Enroll in Electronic Funds Transfer (EFT) Option
Perform telephone transactions:***
  • Learn about electronic services
  • Verify patient eligibility and coverage
  • Check the status of a claim
  • Request precertification for services
  • Request an exception to the prescription drug list
  • In the Texas market, request the Texas SB 418 Written Verification; a representative is available Monday to Friday, from 6 a.m. to 6 p.m. and from 9 a.m. to 12 p.m. on weekends and holidays
Phone: 800.88Cigna (882.4462)

For patients with "G" ID cards:
Phone: 866.494.2111

Customer Service numbers are also included on the patient's ID card.
Submit a paper claim Refer to patient's ID card
Submit or inquire about an appeal or dispute Phone: 800.88Cigna (882.4462)
Website: CignaforHCP.com
Fax: 877.815.4827

Mail: Cigna National Appeals
PO Box 188011
Chattanooga, TN 37422

For patients with "G" ID cards:
Fax: 877.804.1679
Mail: Cigna National Appeals
PO Box 188062
Chattanooga, TN 37422-8062
Submit or inquire about provider credentialing** Phone: 800.88Cigna (882.4462)
Obtain information about organ and tissue transplant network Cigna LifeSOURCE Transplant Network®
Phone: 800.668.9682
Website: CignaLifeSOURCE.com
Contact a dental network Phone: 800.Cigna24 (244.6224)
Website: CignaforHCP.com

For patients with "G" ID cards:
Phone: 866.494.2111
Obtain other telephone numbers and addresses Refer to the patient's ID card
Other Important Contacts:
Evernorth Behavioral Health Phone: 800.926.2273
Website: Provider.Evernorth.com
Cigna Home delivery pharmacy Cigna Home Delivery Pharmacy: 800.285.4812
Express Scripts Pharmacy, a Cigna company: 800.211.1456
Accredo, a Cigna specialty pharmacy Accredo Physician Service Center: 844.516.3319
Website: Accredo.com > Prescribers
Medical management (including precertification) Phone: 800.88Cigna (882.4462)
Website: CignaforHCP.com

For patients with G" ID cards:
Phone: 866.494.2111

Customer Service numbers are also included on the patient's ID card.
eviCore healthcare

(diagnostic cardiology, durable medical equipment, gastroenterology, high-tech radiology, home health, home infusion, integrated oncology, musculoskeletal, radiation therapy services, and sleep services)
Diagnostic cardiology, high-tech radiology, musculoskeletal, and gastroenterology
Phone: 888.693.3297
Website: evicore.com

Radiation therapy and integrated oncology
Phone: 866.668.9250
Website: evicore.com

Home health, DME & Sleep Management Services (effective 02.01.21)
Phone: 800.298.4806
Website: evicore.com/ep360

Exceptions
For CareLink customers in MA and RI and Cigna customers in Hawaii and Puerto Rico, use the following contact information:

Phone: 800.88Cigna (882.4462)
Website: CignaforHCP.com
Pharmacy prior authorizations Electronic medical record or electronic health record: CoverMyMeds® or Surescripts®
Website: CoverMyMeds.com/epa/Cigna
Phone: 800.244.6224
Specialty pharmacy condition counseling Accredo Therapeutic Resource Centers: 844.516.3319
Cigna specialty condition counseling: 800.633.6521

* Excluding customers with third party administrator plans.

**Excluding providers contracted through a Cigna Strategic Alliance.

***Not all transactions are available for all Cigna plans.