Receive Your Payments Faster

Improve your office workflow and productivity, and shorten the payment cycle by enrolling in electronic funds transfer (EFT). When used together, EFT and electronic remittance advice (ERA) can help eliminate claims payment paperwork and improve your cash flow – no more waiting for paper checks to clear.

What Is EFT?

EFT, or direct deposit, electronically deposits claim fee-for-service and capitated payments directly into your bank account.

Get paid faster. Enroll in Electronic Funds Transfer through CignaforHCP.com.

Benefits of Enrolling in EFT

• Eliminate paper check mail delivery and handling.
• Access funds on the same day of the deposit.
• Increase efficiency and improve cash flow.
• View a separate remittance report online for each deposit, which shows the:
  – Deposit transaction
  – Details about the claims processed
  – Payments included in that fund transfer
• Easily reconcile payments using a single remittance tracking number:
  – Ask your bank to provide the payment related information from field 3 of record 7 on the EFT report they send to you
  – "Reference Identification Field" (or TRN02) on your ERA
  – Number located on the first page of your online remittance report

EFT Enrollment Guidelines

• For savings account deposits, verify that your bank will support EFT.
• The enrollment process typically takes two to six weeks.
• If your TIN, billing address, or bank account changes, you must submit a change request by logging in to the Cigna for Health Care Professionals website (CignaforHCP.com) > Working with Cigna > Manage EFT Settings.
• If a remittance report for a patient with a Cigna Choice Fund^® reimbursement account (HRA, HSA, FSA) is not included with the Cigna medical payment, it will be mailed to you within 48 hours.

Choose How to Bulk Your EFT Payments

When you enroll in EFT with Cigna, you can choose to have your payments grouped or bulked either of two ways:

• Based on your Taxpayer Identification Number (TIN) and payment address,
  or
• By your Billing Provider National Provider Identifier (NPI) from your submitted claims.

If you already receive EFT payments and wish to change the method by which your payments are bulked, log in to CignaforHCP.com > Working with Cigna > Manage EFT Settings, then you’ll be able to update your payment preferences from this page.

Enrolling in EFT is simple!

• Enroll in EFT directly with Cigna by logging in to CignaforHCP.com > Working with Cigna > Enroll in Electronic Funds Transfer (EFT) Options.
  – Complete the electronic enrollment form.
  – Cigna sends a "pre-note" transaction to your bank to verify all the banking information is correct:
  • If the pre-note is not returned to Cigna, you begin receiving EFT on your next payment cycle
  • If the pre-note is returned with errors, Cigna contacts you to obtain correct banking information
• – To check the status of your EFT application, log in to CignaforHCP.com > Working with Cigna > Manage EFT Settings.

If you're not yet registered for the Cigna for Health Care Professionals website, go to CignaforHCP.com and click "Register Now."

Electronic Remittance Advice

When used together, EFT and electronic remittance advice (ERA) can help eliminate claims payment paperwork and improve your cash flow.

Online Remittance Reports

Access your Cigna remittance repots online the same day you receive your electronic deposit. Learn more

Shorten Your Payment Cycle. Enroll in EFT and ERA Today.

• Enroll in EFT on this website. Follow the instructions in the above “Enrolling in EFT” section.
• To enroll in ERA with Cigna, contact your EDI vendor.
• Learn more by calling 1.800.88Cigna (882.4462).

See the EFT Calendars for the schedule of direct deposit payments.