Interpretation and Translation Services

May 2015

Special discounts are available to Cigna-contracted health care professionals for language assistance services through CQ fluency, Interpreting Services International (ISI), and LanguageLine Solutions®.

CQ fluency

LanguageLine Solutions

Written translation services Over-the-phone interpretation services
Discount: 20% Discount: 50%
Website: CQfluency.com/Cigna/Providers Website: LanguageLine.com
Telephone: 1.201.487.8007 Telephone: 1.800.752.6096
Email: Cigna.Providers@CQfluency.com Contact: Download the LanguageLine Solutions Personal InterpreterSM mobile app* or create a Personal Interpreter Account.
* For discount using the mobile app, you must include the Cigna promo code CignaCorporateRate5852

Interpreting Services International (ISI)

Face-to-face (in-person) interpretation services Written translation services
Discount: 10-12% Discount: 10-12%
Website: ISItrans.com Website: ISItrans.com
Telephone: 1.818.753.9181 Telephone: 1.818.753.9181
Contact: Elba Rojas Website: Anna Martorell
Email: ERojas@ISItrans.com

To request a face-to-face interpreter:

Email ERojas@ISItrans.com

  • Subject line: Cigna HCP request for face-to-face interpreter services
  • Type of appointment (e.g., speech therapy, specialist visit, therapy session, etc.)
  • Language
  • Date of appointment
  • Time (when interpreter is needed)
  • Location
  • Purchase order number or project number
  • Health care professional office contact (name, address, and telephone number)
  • "Bill to" information
  • Any other specific information
 Email: Anna@ISItrans.com

To request a written translation:

Email Anna@ISItrans.com

  • Subject line: Cigna HCP request for translation services
  • Language combination (e.g., source language in English – target language in Spanish)
  • Final document(s) (source file preferred to a PDF)
  • Reference files, if applicable
  • Requested due date
  • Purchase order number or project number
  • Health care professional office contact (name, address, and telephone)
  • "Bill to" information
  • Any other specific information
  • Attachment, document, or text to be translated