Digital ID cards are here


Cigna Healthcare continues its effort to transition physical customer ID cards to fully digital. Digital ID cards enable real-time updates for benefit plans and other important information, as well as offer greater efficiency, speed, and security over physical ID cards.


Digital ID cards are not new for Cigna Healthcare. Nearly all of our customers have access to their digital ID card through the myCigna® app or the myCigna.com® website, and many of your patients may already be presenting you with a digital version of their ID card in your office. By the end of 2025, Cigna Healthcare intends to fully transition all customers to a digital ID card.*


* Some states have mandates that prohibit digital ID cards. Colorado, Texas, Minnesota, New York, Florida, and Georgia have certain exclusions. Patients residing in these states may continue to receive physical ID cards in the mail depending on their plan type.

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What this means to you

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Digital ID card toolkit for providers and office staff

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Resources for your patients

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Frequently asked questions

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Benefits, eligibility, and ID card video

Explore our enhanced online eligibility, benefits, and digital ID card look-up on CignaforHCP.com.



What do digital ID cards look like?

Digital ID cards look the same as the physical ID cards do
today and contain the same benefit information (see below).