Our therapy management service

Cigna specialty condition counseling

For customers with complex conditions taking a specialty medication dispensed by Accredo, a Cigna specialty pharmacy, we offer specialty medication and condition counseling through Accredo's Therapeutic Resource Centers (TRCs). Customers taking a specialty medication not dispensed by Accredo will receive this important counseling from Cigna specialty condition counseling.

Personalized care for your patient

With Cigna specialty condition counseling, patients get a dedicated team that's made up of clinical pharmacists, health advocates with nursing backgrounds and support coordinators. They serve as your patient's advocate, helping to ensure the best health outcome and guide them through their complex therapy by:

• Acting as the first point of contact for your patient
• Helping to make the prior authorization process quick and easy
• Using their medical knowledge and nursing background on these complex conditions to answer any questions and help with side effects
• Reviewing medical history and overall health to help ensure the medication is effective
• Setting up medications and refills through Cigna Specialty Pharmacy Services and the home health care provider
• Arranging in-home training on how to use self-injectable medications if needed
• Informing their doctor about how treatment is going through follow-up calls and laboratory monitoring

Supported conditions^*

• Ankylosing spondylitis
• Arthritis (such as psoriatic, rheumatoid, juvenile, and others)
• Asthma
• Cancer (using an oral chemotherapy medication)
• Chemotherapy-induced anemia
• Chronic idiopathic urticaria
• Congenital enzyme deficiencies (such as alpha1-proteinase inhibitor)
• Crohn’s disease
• Cystic fibrosis
• Growth hormone deficiency
• Hemophilia
• Hepatitis C
• Lysosomal storage disorders (such as Gaucher’s disease, Fabry’s disease, and others)
• Multiple sclerosis
• Psoriasis
• Pulmonary arterial hypertension
• Respiratory syncytial virus (prevention using Synagis^®)
• Ulcerative colitis
• Uveitis

Working together to maximize care

We understand your professional medical judgment is most important in the treatment of your patient. Our goal is to work collaboratively with you to maximize your patient's treatment by providing an added level of support. With your patient's consent, we will contact you with any concerns we have while working with them.

If you have a patient with Cigna coverage who you feel may benefit from Cigna specialty condition counseling, please call or ask them to call us at 1.800.633.6521.

^{* Patients who use injectable or certain oral medications for these conditions may be eligible for the program at the point of initial prior authorization approval or injectable claim payment.}