Well Informed (Gaps in Care)

This program uses the most up-to-date, evidence-based medical care standards to identify potential gaps for your patients.

Well Informed addresses disease prevention and focuses on more than 30 chronic illnesses and acute conditions including diabetes, COPD, hypertension, depression, high cholesterol and more.

Each month, the Cigna Well Informed program analyzes an individual's laboratory claims and results along with pharmacy and medical claim data against evidence-based medical standards. The analysis can identify potential gaps. When possible gaps are found, we alert our clinical team, the wellness coach, the patient and you.

You, as the patient's physician, receive a letter with specific information about each patient who has a new potential gap. We also send letters to any other physicians or specialists involved in that patient's care.

The patient also receives a personalized letter with detailed information:

  • What is the potential gap
  • What data led us to identify that gap
  • Why addressing the gap is important
  • What steps should the patient consider
  • How to get more information