Site Specific Terms

Version 2.0, December 12, 2023

These Site Specific Terms set forth additional terms and conditions for this website (the “Site”) and the portions of the Site described below for which registration is required (the “Portal”) and supplement the Terms of Use applicable to the Site.

These Site Specific Terms and the Terms of Use are between a user of the Portal or this portion of the Site (“you” or “your”) and Cigna Holdings, Inc. (“Cigna”, “we”, “us” or “our”). To the extent that there are conflicts between these Site Specific Terms and the Terms of Use, these Site Specific Terms shall control with respect to the Portal and this portion of the Site.

Acceptance of These Site Specific Terms

Access to and use of the Portal is conditioned upon your acceptance of these Site Specific Terms and the Terms of Use. By registering for, accessing, or using the Portal or this portion of the Site, you acknowledge that you have read and understand and agree to be legally bound by these Site Specific Terms and the Terms of Use.

Portal Purpose and Eligibility Requirements

The Portal enables individual users who have registered for and been granted access by us (“Registered Users”) to act on behalf of one or more providers through access entitlements granted by the provider’s authorized Website Access Manager (“WAM”). To become a Registered User, you must be an employee, representative, or authorized agent of a provider within the network of Cigna (or one of its affiliated companies) that has been granted Portal access by us and the WAM. Depending on your entitlements, you also may be able to utilize claim procedures available through the Portal.

Confirmation of Portal Access Eligibility

By registering for, accessing, or using the Portal, you represent and confirm that you are a duly licensed, registered, and authorized care provider, or a duly authorized agent thereof, and have all rights and permissions under contract, law, and professional practices to receive Portal access and that you meet any other applicable eligibility requirements to use the Portal and the Portal features made available to you. If you cease to meet the foregoing eligibility criteria, you must immediately cease all access to and use of the Portal.

You agree to notify the WAM to alter your entitlements with the Portal to the extent they are inconsistent with provider expectations and/or do not otherwise properly reflect your role.

Registration Required to Use Portal

To access the Portal, you must establish and maintain your own Registered User login credentials. Depending upon the Portal implementation available to you, you may register for the Portal by:

• establishing Portal login credentials to use with the Portal and, in some instances, other Cigna portals, other portals that are affiliated with Cigna and/or portals that are associated with third parties,
• utilizing previously established Cigna login credentials,
• utilizing previously established login credentials associated with an entity affiliated with Cigna, and/or
• utilizing login credentials associated with a third party with whom Cigna has an established access relationship.

If more than one set of login credentials are associated with your account, you may be able to interchangeably use them to access the Portal. Regardless of the login credentials used, your account associated with the Portal is the same.

If you reset your third party credentials directly with the third party platform, the resetting should not affect your access to the Portal. By using third party credentials to access the Portal (or the Site), certain information may be provided to us by the third party platform or otherwise.

Permitted Use of Portal

Registered Users may access the Portal through the Site, via mobile access, and/or through an authorized third-party website if we have enabled Portal access via such additional methods. Regardless of which method you use to access the Portal, you may use the Portal only for your own personal, authorized use, consistent with your entitlements and any agreements between us and you or your associated provider, and in accordance with these Site Specific Terms and the Terms of Use.

Site Content made available during or as a result of claim procedures may be used only to (i) review the denial or reimbursement reduction of a claim filed on your behalf or (ii) review claim information for services you are considering providing to a Cigna plan participant that you are licensed to provide. Any other use of the claim procedures or the Site Content made available during or as a result of such claim procedures is prohibited.

You may not permit any other person or entity to use your login credentials, nor may you access or use the Portal for any other person’s or entity’s benefit. Access to or use of the Portal by any other person or entity, or for any purpose not specifically authorized by these Site Specific Terms or the Terms of Use, is strictly prohibited.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Registered User account. You agree to notify us immediately if you suspect any unauthorized access to your login credentials or any use of the Portal by any other person or entity through your account.