Cigna's response to COVID-19

Cigna Coronavirus (COVID-19) Interim Billing Guidance for Providers for Commercial Customers

Last updated February 15, 2023 - Highlighted text indicates updates

The White House announced the intent to end both the COVID-19 national emergency and public health emergency (PHE) on May 11, 2023. As a result, Cigna's cost-share waiver for diagnostic COVID-19 tests and related office visits is extended through May 11, 2023. We continue to monitor for any updates from the administration and are evaluating potential changes to our ongoing COVID-19 accommodations as a result of the PHE ending. As always, we remain committed to providing further updates as soon as they become available.

Expand/Collapse All FAQs

Current interim coverage accommodations for commercial Cigna medical services:

Interim billing guidelines for Coronavirus (COVID-19)

Provider frequently asked questions for Coronavirus (COVID-19)

Virtual Care Reimbursement Policy

Visit for information about our new Virtual Care Reimbursement Policy, effective January 1, 2021.

Express Scripts discount prescription program

Introducing Parachute Rx: A program for your uninsured and unemployed patients, offering deeply discounted generic and non-generic medications.

Cigna Coronavirus (COVID-19) Resource Center

Resources to support
your mental health

Live-guided relaxation by telephone

  • Available for all providers at no cost
  • Every Tuesday at 5:00pm ET
  • Call 866.205.5379, enter passcode 113 29 178, and then press #

Pre-recorded wellness podcasts

Additional emotional support resources

Additional Resources

Cigna Medicare Advantage

Billing guidelines and telehealth

Evernorth Behavioral Health

Interim Telehealth Guidance

Cigna Dental

Interim Communication to Providers