Cigna's response to COVID-19

Cigna Coronavirus (COVID-19) Interim Billing Guidance for Providers for Commercial Customers

Updated October 30, 2020 - Highlighted text indicates updates

As the COVID-19 pandemic continues, we appreciate that providers across the country are on the front line to offer dedicated care to our customers and help protect local communities.

As federal guidelines continue to evolve in support of the COVID-19 pandemic, we have again extended our interim coverage accommodations for commercial Cigna medical services, as follows:

  • The cost-share waiver for COVID-19 diagnostic testing and related office visits is extended until January 21, 2021.
  • The cost-share waiver for COVID-19 related treatment is extended until December 31, 2020.
  • Some other interim accommodations (e.g., for credentialing and authorizations) are extended through December 31, 2020, as outlined on this page.
  • The interim COVID-19 virtual care guidelines as outlined on this page are in place until December 31, 2020. Beginning January 1, 2021, we will implement a new Virtual Care Reimbursement Policy. Please visit for additional information about this new policy.

The following COVID-19 billing and reimbursement guidelines for commercial Cigna medical services* are designed to make it as easy as possible for you to continue to focus on delivering quality, safe, and efficient care to your patients.

* The guidelines on this page also apply to customers with Individual and Family Plans (IFP). Additionally, on June 1, 2020, Cigna announced that Cigna Medicare Advantage is waiving cost-share for certain non-COVID-19 related office visits through December 31, 2020, while Cigna Individual and Family Plan (IFP) plans have waived customer cost-share for certain non-COVID-19 services through October 31, 2020. Please note that all other commercial plans (i.e., employer-sponsored plans) continue to have customer cost share for non-COVID-19 services, and cost-share waivers for COVID-19 services are currently scheduled to end on the dates noted above.

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Interim Billing Guidelines for Coronavirus (COVID-19)

Provider Frequently Asked Questions for Coronavirus (COVID-19)

The Brave of Heart Fund

To provide financial, behavioral, and emotional support to families of healthcare workers who lose their lives in the fight against COVID-19.

Virtual Care Reimbursement Policy

Visit for information about our new Virtual Care Reimbursement Policy, effective January 1, 2021.

Express Scripts discount prescription program

Introducing Parachute Rx: A program for your uninsured and unemployed patients, offering deeply discounted generic and non-generic medications.

Coronavirus (COVID-19) Resource Center

Resources to support
your mental health

Live-guided relaxation by telephone

  • Available for all providers at no cost
  • Every Tuesday at 5:00pm ET
  • Call 866.205.5379, enter passcode 113 29 178, and then press #

Pre-recorded wellness podcasts

Additional emotional support resources

Additional Resources

Cigna Medicare

Billing guidelines and telehealth

Cigna Behavioral Health

Interim Telehealth Guidance

Cigna Dental

Interim Communication to Providers

QualCare Workers Compensation

Interim billing guidance