Cigna's response to COVID-19

Cigna Coronavirus (COVID-19) Interim Billing Guidance for Providers for Commercial Customers

Last updated April 18, 2022 Highlighted text indicates updates


On April 12, 2022, the Secretary of Health and Human Services (HHS) renewed the national public health emergency (PHE) period for COVID-19 through July 14, 2022. Consistent with the new end of the PHE period, Cigna has extended cost-share waivers for COVID-19 diagnostic testing and related office visits through July 14, 2022. We also continue to make additional key accommodations related to credentialing, virtual care, and over-the-counter testing as outlined on this page.


Expand/Collapse All FAQs

Current interim coverage accommodations for commercial Cigna medical services:

Interim billing guidelines for Coronavirus (COVID-19)

Provider frequently asked questions for Coronavirus (COVID-19)




Virtual Care Reimbursement Policy

Visit CignaforHCP.com/virtualcare for information about our new Virtual Care Reimbursement Policy, effective January 1, 2021.

Express Scripts discount prescription program

Introducing Parachute Rx: A program for your uninsured and unemployed patients, offering deeply discounted generic and non-generic medications.





Cigna Coronavirus (COVID-19) Resource Center

Resources to support
your mental health

Live-guided relaxation by telephone

  • Available for all providers at no cost
  • Every Tuesday at 5:00pm ET
  • Call 866.205.5379, enter passcode 113 29 178, and then press #

Pre-recorded wellness podcasts


Additional emotional support resources


Additional Resources


Cigna Medicare Advantage

Billing guidelines and telehealth

Evernorth Behavioral Health

Interim Telehealth Guidance

Cigna Dental

Interim Communication to Providers