Cigna's response to COVID-19

Cigna Coronavirus (COVID-19) Interim Billing Guidance for Providers for Commercial Customers

Last updated January 13, 2023 - Highlighted text indicates updates


On January 11, 2023, the public health emergency (PHE) period for COVID-19 was extended through April 11, 2023. Consistent with the new end of the PHE period, Cigna has extended cost-share waivers for COVID-19 diagnostic testing and related office visits through April 11, 2023. We also continue to make additional key accommodations related virtual care and over-the-counter testing as outlined on this page.

Further, as a reminder, in response to the surge of COVID-19, influenza, and RSV hospitalizations across the country – and in an effort to ensure providers have necessary accommodations to continue to treat their patients in a timely way – Cigna commercial and Cigna Medicare Advantage are waiving the authorization requirement for facility-to-facility transfers from December 12, 2022 through March 15, 2023. Please review the “Authorizations and facility-specific information” frequently asked questions section on this page for additional important notes.

As always, Cigna thanks providers across the country for their continued dedication to our customers and to their local communities.


Expand/Collapse All FAQs

Current interim coverage accommodations for commercial Cigna medical services:

Interim billing guidelines for Coronavirus (COVID-19)

Provider frequently asked questions for Coronavirus (COVID-19)






Virtual Care Reimbursement Policy

Visit CignaforHCP.com/virtualcare for information about our new Virtual Care Reimbursement Policy, effective January 1, 2021.

Express Scripts discount prescription program

Introducing Parachute Rx: A program for your uninsured and unemployed patients, offering deeply discounted generic and non-generic medications.





Cigna Coronavirus (COVID-19) Resource Center

Resources to support
your mental health

Live-guided relaxation by telephone

  • Available for all providers at no cost
  • Every Tuesday at 5:00pm ET
  • Call 866.205.5379, enter passcode 113 29 178, and then press #

Pre-recorded wellness podcasts


Additional emotional support resources


Additional Resources


Cigna Medicare Advantage

Billing guidelines and telehealth

Evernorth Behavioral Health

Interim Telehealth Guidance

Cigna Dental

Interim Communication to Providers