Cigna's response to COVID-19

Cigna Coronavirus (COVID-19) Interim Billing Guidance for Providers for Commercial Customers

Last updated April 6, 2021 – Highlighted text indicates updates


Cigna welcomes the advent of safe and effective COVID-19 vaccines and applauds the quick and innovative responses from the pharmaceutical industry and regulators to the urgent need. Given the FDA's rigorous review and approval processes, we trust the safety and efficacy of the vaccines and are committed to engaging our customers to promote the wide use of the vaccine when available.


As the COVID-19 vaccines continue to be distributed across the country, we remain committed to ensuring that:

  • Cigna commercial and Cigna Medicare Advantage customers receive the COVID-19 vaccine with no out-of-pocket costs
  • Providers receive timely information and reasonable reimbursement consistent with updated national CMS rates for administering EUA-approved COVID-19 vaccines

As always, we appreciate and thank providers across the country for being on the front line to offer dedicated care to our customers and help protect local communities.


Expand/Collapse All FAQs

Current interim coverage accommodations for commercial Cigna medical services:

Interim Billing Guidelines for Coronavirus (COVID-19)

Provider Frequently Asked Questions for Coronavirus (COVID-19)




The Brave of Heart Fund

To provide financial support to families of healthcare workers who lose their lives to COVID-19. Cigna is also providing behavioral and emotional health support to anyone facing challenges related to COVID-19.

Virtual Care Reimbursement Policy

Visit CignaforHCP.com/virtualcare for information about our new Virtual Care Reimbursement Policy, effective January 1, 2021.


Express Scripts discount prescription program

Introducing Parachute Rx: A program for your uninsured and unemployed patients, offering deeply discounted generic and non-generic medications.





Cigna Coronavirus (COVID-19) Resource Center

Resources to support
your mental health

Live-guided relaxation by telephone

  • Available for all providers at no cost
  • Every Tuesday at 5:00pm ET
  • Call 866.205.5379, enter passcode 113 29 178, and then press #

Pre-recorded wellness podcasts


Additional emotional support resources


Additional Resources


Cigna Medicare

Billing guidelines and telehealth

Cigna Behavioral Health

Interim Telehealth Guidance

Cigna Dental

Interim Communication to Providers

QualCare Workers Compensation

Interim billing guidance