Cigna's response to COVID-19

Cigna Coronavirus (COVID-19) Interim Billing Guidance for Providers for Commercial Customers

Last updated November 11, 2021 – Highlighted text indicates updates

On October 15, 2021, the Secretary of Health and Human Services (HHS) renewed the national public health emergency (PHE) period for COVID-19 through January 15, 2022. Consistent with the new end of the PHE period, Cigna is extending cost-share waivers for COVID-19 diagnostic testing and related office visits through January 15, 2022. We also continue to make additional key accommodations related to credentialing and virtual care as outlined on this page.

Expand/Collapse All FAQs

Current interim coverage accommodations for commercial Cigna medical services:

Interim billing guidelines for Coronavirus (COVID-19)

Provider frequently asked questions for Coronavirus (COVID-19)

The Brave of Heart Fund

To provide financial support to families of healthcare workers who lose their lives to COVID-19. Cigna is also providing behavioral and emotional health support to anyone facing challenges related to COVID-19.

Virtual Care Reimbursement Policy

Visit for information about our new Virtual Care Reimbursement Policy, effective January 1, 2021.

Express Scripts discount prescription program

Introducing Parachute Rx: A program for your uninsured and unemployed patients, offering deeply discounted generic and non-generic medications.

Cigna Coronavirus (COVID-19) Resource Center

Resources to support
your mental health

Live-guided relaxation by telephone

  • Available for all providers at no cost
  • Every Tuesday at 5:00pm ET
  • Call 866.205.5379, enter passcode 113 29 178, and then press #

Pre-recorded wellness podcasts

Additional emotional support resources

Additional Resources

Cigna Medicare

Billing guidelines and telehealth

Cigna Behavioral Health

Interim Telehealth Guidance

Cigna Dental

Interim Communication to Providers

QualCare Workers Compensation

Interim billing guidance