Cigna's response to COVID-19

Cigna Coronavirus (COVID-19) Interim Billing Guidance for Providers for Commercial Customers

Updated July 23, 2020 - Highlighted text indicates updates

As the COVID-19 pandemic continues, we appreciate that providers across the country are on the front line to offer dedicated care to our customers and help protect local communities.


We also know it's more important than ever for Cigna to be committed to our customers' health and make it as easy as possible for you to focus on delivering safe, efficient, and quality care.

To honor this commitment, Cigna announced that we will:

  • Waive customer cost-sharing related to COVID-19 screening, testing and treatment
  • Waive customer cost-sharing for telehealth screenings for COVID-19
  • Make it easier for customers to be treated virtually for routine medical examinations by providers
  • Provide free home delivery of up to 90-day supplies for Rx maintenance medications available through the Express Scripts Pharmacy and 24/7 access to pharmacists
  • Make it easier for hospitals to transfer patients to long term acute care hospitals (LTACHs), skilled nursing facilities (SNFs), and acute rehabilitation facilities (AR) to help manage the demands of increasingly high volumes of COVID-19 patients
  • Support Cigna doctors and nurse practitioners who wish to support their medical communities
  • Support customers with a free, interactive, COVID-19 risk assessment tool

As federal guidelines continue to evolve in support of the COVID-19 pandemic, we are proactively extending customer cost-share waivers and other administrative benefits through at least October 31, 2020. We are also extending our interim virtual care and eConsult guidelines through at least December 31, 2020.


To further our commitment to providers, we are providing this COVID-19 billing and reimbursement guidance for commercial Cigna customers* to help ensure you can keep delivering the care you need to - in the office, at a facility, or virtually - all while getting properly reimbursed for the services you provide our customers.


Please note that we continue to proactively gather answers to key questions you may have, and will update information on this page as it is available.


* The guidelines on this page also apply to customers with Individual and Family Plans (IFP). Additionally, on June 1, 2020, Cigna announced that Cigna Medicare Advantage and Cigna Individual and Family Plan (IFP) plans will waive customer cost-share for certain non-COVID-19 services. Cigna Medicare Advantage is extending all cost-share waivers, including those noted for non-COVID related services, through the end of 2020, while Cigna IFP will extend these non-COVID-19 cost-share waivers through October 31, 2020.

Please note that all other commercial plans (i.e., employer-sponsored plans) continue to have customer cost share for non-COVID-19 services, and cost-share waivers for COVID-19 services are currently scheduled to end at the end on October 31, 2020.

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Interim Billing Guidelines for Coronavirus (COVID-19)

Provider Frequently Asked Questions for Coronavirus (COVID-19)




The Brave of Heart Fund

To provide financial, behavioral, and emotional support to families of healthcare workers who lose their lives in the fight against COVID-19.

Find a COVID-19 Testing Center

If your patient needs to be tested for COVID-19, use our search tool to help find a testing center near them. Want to request an update to a listing? Email us at COVID19TestingSiteUpdates@Cigna.com.


Express Scripts discount prescription program

Introducing Parachute Rx: A program for your uninsured and unemployed patients, offering deeply discounted generic and non-generic medications.




Coronavirus (COVID-19) Resource Center

Resources to support
your mental health

Live-guided relaxation by telephone

  • Available for all providers at no cost
  • Every Tuesday at 5:00pm ET
  • Call 866.205.5379, enter passcode 113 29 178, and then press #

Pre-recorded wellness podcasts


Additional emotional support resources


Additional Resources


Cigna Medicare

Billing guidelines and telehealth

Cigna Behavioral Health

Interim Telehealth Guidance

Cigna Dental

Interim Communication to Providers

QualCare Workers Compensation

Interim billing guidance