Provider Satisfaction Program

At Cigna Healthcare, we believe that delivering quality service starts with listening to those who provide care. Each year, we invite providers across our networks to share their experiences through our Provider Satisfaction Program. Your feedback helps us identify what’s working well and where we can improve.

Our ongoing provider satisfaction program includes a diverse range of practices-primary care, medical, and surgical specialties of all sizes. Research is conducted via online or email surveys, or through interviews, and focus on the clinical and administrative touchpoints that matter most to you.

We closely track survey results to understand what providers value. Strengths often highlighted include:

• Access to in-network specialists for referrals
• Dedicated support for administrative tasks
• A user-friendly portal for communication

Your insights also guide our improvement efforts. We’re actively working to simplify prior authorization and approval processes for tests, procedures and medication requests.

Cigna Healthcare is committed to continuously enhancing the provider experience and building stronger partnerships to improve the health and wellbeing of our customers.

We invite you to participate in our Provider Satisfaction Program by registering here. Your voice helps shape the future of our services.