HEARING


Cigna has partnered with Amplifon Hearing Health Care (Amplifon) in an exclusive relationship to provide digital and digitally programmable analog hearing aids and supplies to our Cigna customers in all markets. The following information outlines the highlights of our relationship.


Value to providers

Amplifon acts as the single point of contact for the provider to coordinate digital and digitally programmable analog hearing devices and supplies for our Cigna customers. Amplifon works directly with our providers to procure, pay for, and bill Cigna directly for devices.


Service coordination

  1. Provider initiates request to Amplifon
  2. Amplifon verifies eligibility and benefits, then contacts provider and customer to review coverage
  3. Provider and customer determine the best hearing device for customer’s condition
  4. Provider shares a "Disclosure Form" with customer, which customer signs (Disclosure Form acknowledges the estimated customer liability based on plan benefit.)
  5. Provider places order with one of the manufacturers that Amplifon represents, using Amplifon’s purchasing order number
  6. Manufacturer ships hearing aids and supplies directly to provider
  7. Provider fits customer with device, collects any customer liability (check or credit card), and sends payment to Amplifon2,3
  8. Amplifon submits claim for device and supplies to Cigna
  9. Cigna sends payment and EOP to Amplifon, and EOB to the customer2,4
  10. Amplifon will pay the dispensing fee for the hearing aid directly to the provider 60 days after the device has been provided to the customer
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More Information


1 Amplifon sub-contracted providers should refer to their Amplifon contract for reimbursement direction.
2 Customer can also call Amplifon directly and supply their credit card information.
3 Choice Fund Accounts and Merps accounts will not be collected by the rendering provider, but will be collected directly by Amplifon after the claim has been processed.
4 If SAR/TPA, Cigna forwards to Claim Administrator

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Amplifon Contact information



Phone: 800.920.4327


Credentialing

Email: Credentialing@amplifon.com

Phone: 855.531.4695

Website: https://www.amplifonusa.com/hearing-care-providers (Click on "Download the New Enrollment Packet")