Sleep management


As of February 1, 2021, eviCore healthcare (eviCore) will administer the Cigna Sleep Management Program, which consists of two areas – diagnostic sleep studies and positive airway pressure (PAP) therapy support for Cigna commercial customers diagnosed with sleep apnea.

Our goal is to provide high-quality, cost-effective sleep management services to customers who are covered under benefit plans that include precertification of outpatient procedures. The sleep management program does this by helping to ensure that appropriate sleep testing practices are followed and by supporting customers’ use of PAP therapy.


About the program

We are committed to providing providers and their patients with programs and tools that enhance the patient experience, while also improving the quality and affordability of health care. The Sleep Management Program strives to do this by helping to ensure that appropriate sleep testing, treatment, and billing practices are followed.


Precertification of sleep studies and PAP devices

As part of the Cigna Sleep Management Program, all sleep testing services and PAP devices must receive precertification approval from eviCore. Providers can check eligibility and benefits on the Cigna for Health Care Professionals website (CignaforHCP.com).


How to request precertification

  • Website: evicore.com/ep360 (follow the instructions for sleep testing and PAP therapy services).
  • Telephone: 800.298.4806, press options 1, 1, 1 (8:00 a.m. – 7:00 p.m. local time, Monday – Friday).
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Diagnostic sleep studies

Expand/Collapse All FAQs

PAP therapy

Join the network

  • Sleep diagnostic testing network:
    • Cigna customer service at 800.88Cigna (800.882.4462).
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Contact Information



Submitting claims:

Providers should submit claims electronically or to Cigna at the address on back of the customer’s ID card.


Eligibility and benefits:

Log in to CignaforHCP.com. Then, perform a patient search by name, ID number, or date of birth. Note that you do need to be a registered user of the website to use this tool.


General questions:

Website: Cigna Sleep Management Program website at evicore.com/resources/Healthplan/cigna.


Telephone: Cigna customer service at 800.88Cigna (800.882.4462).