Behavioral Health Resources

Tap into Cigna's tools, products, expertise and resources. Review treatment guide lines for level of care determinations and more. Learn more

Access to Care

To ensure that individuals receive care quickly and efficiently, Cigna strives to meet defined goals for telephone responsiveness and for access to treatment appointments.  Learn more

Continuity and Coordination of Behavioral and Medical Care

Cigna monitors the exchange of information between behavioral and medical health care professionals. Annually, behavioral practitioners are surveyed regarding the degree to which coordination with Primary Care Physicians occurs in the care they deliver to Cigna customers. Learn more

CultureVision

Cigna is offering unlimited access to CultureVision^™, a searchable database that provides tailored cultural competency information on more than 50 diverse communities. Learn more

Your Sources for Cigna Behavioral Patient Information

Did you know that there are several tools and resources available to you, as a Cigna contracted professional, which may make it easier to work with Cigna? These tools and resources can help you update your demographics and look up benefits, eligibility and claims. Learn more

Employee Assistance Program Referral Opportunities

As a Cigna Behavioral Health participating health care professional, you are probably aware of our Employee Assistance Program (EAP) models, including the assessment and referral model (1-3 clinical visits) and short term counseling (STC) model (1-4 or more clinical visits). Learn more

Document Interpretation Service Requests

To help behavioral health care professionals document and track their compliance with California’s Health Care Language Assistance Act, Cigna is pleased to provide a generic Request/Refusal for Interpretation Services form. This form – available in English, Spanish, and Traditional Chinese – may be offered to any non-English speaking patient, regardless of insurer. Learn more

The myCigna Mobile App

It is important for you to be aware that your patients with Cigna insured or administered coverage may present their ID card, claims information and coverage eligibility to you with their mobile devices. They are able to do this using the myCigna mobile app, which provides a simple way for them to personalize, organize, and access important Cigna health information, as well as locate doctors and hospitals, compare prescription drug costs, and more. Learn more